Currently, more and more messages are circulating that the touch screen of the new Samsung Galaxy S9 / S9 + is not working properly. Users report that there are regions on the screen that do not respond to touch input.
Users complain about touchscreen issues with the Galaxy S9 / S9 +
As Android Police reports, referring to various forum posts, owners of a Galaxy S9 / S9 + are currently complaining that their device’s touch screen is not working properly.
At Samsung, customer satisfaction is our core business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9 / S9 + touchscreen responsiveness issues. We are working with affected customers and investigating. We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.
Meanwhile, Samsung has also officially formulated and confirmed isolated problems. Together with stakeholders, the South Korean company is working on a solution. Customers who are affected should contact Samsung Support.